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A response to a Tweet

A Response to a Tweet You don’t usually get responses on Twitter that are worth confronting, much less writing a whole blog post about, but this one needs a few words. Let me say this about social media in general: when you are in conversation with someone who is...

Customer Focus Versus Bottom Line

Customer Focus Versus Bottom Line In the bail bonds business, we see two major philosophies at play. Some companies are intensely focused on the bottom line; when the day is done, they want their wallets full. Others are what we call “customer focused;” the bottom...