A response to a Tweet

A Response to a Tweet You don’t usually get responses on Twitter that are worth confronting, much less writing a whole blog post about, but this one needs a few words. Let me say this about social media in general: when you are in conversation with someone who is looking for an argument, do not…

New York Times article

New York Times article Bail bonds can be expensive. We charge 10%, that’s the lowest allowable fee, by law. Still, that 10% can be more than a normal person can pay. We can take installment payments, but in bad situations, a client may not be able to manage a monthly bill. Our fee is not…

Customer Focus Versus Bottom Line

Customer Focus Versus Bottom Line In the bail bonds business, we see two major philosophies at play. Some companies are intensely focused on the bottom line; when the day is done, they want their wallets full. Others are what we call “customer focused;” the bottom line is less important than offering services to people who…